Nita E.

We ordered a suit for my sons wedding. We were charged appropriately for the extras, including custom lining and functional buttonholes on the sleeves. The suit we received did not have either of them. In addition, the fit of the suit is not the modern, more trim style that everyone is wearing these days, and that is represented on Hockerty's website (see first pic below) Instead, the one we received is the traditional fit - longer in the waist and looser in the chest and arms (see 2nd pic below). Instead of correcting these issues, as promised in their "perfect fit guarantee", Hockerty refunded the money we paid for the custom lining and functioning buttonholes and claimed that we never ordered them. They also refuted our claim about the fit by saying that their manager said it looked fine. There is no way to contact Hockerty, other than their chat feature on their website, and then you aren't talking to a real person. And it takes them several days to get back to you via email. The worst customer service I have ever received. Do not waste your money on Hockerty. My son-in-law ordered his custom suit from Indochino.com with awesome results. Go there instead.