Nissim M.

Up to very recently AOL provided excellent customer support. But today I had a very Frustrating & bad experience with the Technical support team of AOl. I have been a Member of AOL for some 25 years. MY AOL Gold suddenly Stopped Working and I called the Technical Support Team of AOL and was told by the same group that once provided the service to contact another team specifically for AOL Gold. Could not reach them at the number provided Several calls during the work hours. Tried to send message by email not possible as they had shut down any further inputs by email tried to call accounts not possible. Went back to Tech Support same story. Made 4 rounds. Tried to download AOL Gold as per Posted Directions not completing and shutting off. With This frustrating experience from the technical experts of AOL I Just Wonder How President Donald Trump is going to make America Great Again. He is one great President but somehow something has gone wrong in The Professionalism of the AOL Staff.

I have in the past commented about the highly unprofessional Customer service and support of this service provider. Recently another incidence has cropped up. I suddenly found out about three plus weeks ago that one whole album of about 80 articles was suddenly erased from my website. Further I was not able to upload anything else or correct this erasure. I sent several emails to customer service to which no response was ever received. Finally I went to their Office in Or Yehuda Israel and met a very polite representative of theirs. He informed me that they had a bug in the system but would get around to solving the problem according to their priorities. He could not give a specific date when they would around to it nor when it would be solved. When I had problems with AOL and Reimage other companies the problem was solved within one chat session. Here at My Heritage the customer service do not even respond with a courtesy note sating that we have received your email... This company in my opinion has absolutely no professional courtesy for its customers and even the lowest evaluation I gave it of one star is in my opinion over rated for customer service. I hope this review will stimulate them to improve their customer service.