I bought the product 2 days ago it say you'll be eligible for a refund if you contact them within15 days of purchase and if you haven't downloaded the product yet. It's only been 2days and I didn't download the product yet and still was denied. The way the policy is set up its set up to where no matter what your not getting a refund... Never will i purchase from this website again and I will let everybody else I know what i experienced... You always suppose to try and make your customers happy to stay in business this company don't care about they customers at all... Never ever will i purchase from them again!