Nina L.

Unreliable and Worst Flower Company - Don't trust these Fraudsters
If I could give this company negative stars, I would. This is probably one of the worst flowers companies I have ever dealt with. I placed an order and paid for a 4 hour delivery window, to ensure that flowers would arrive at the Funeral Home that is taking care of my Aunt's home going. T his was done on 5/29/20.

I later get an email saying that the flowers were not able to be delivered, because I did not indicate the service time. Well, the time of my Aunt's funeral should have been irrelevant as the 4 hour window should have governed. Immediately, this sounded like an excuse. If it was simply a matter of knowing the service time, they could have contacted the Funeral Home using the provided telephone number and simply asked.

I was then promised it would be delivered on 5/30/20 before 9:00 a.m. Per their agent "Kim" (the name given but was possibly fake) that she spoke with the florist and that it would definitely be delivered.

Fast forward hours later and I get another email saying it can not be delivered and asking about changing the order to be delivered at a later time via UPS in a box.

I contacted them back, and needless to say both the rep and the "supervisor" apologized for the inconvenience. A generic thing that they are trained to do. They then said they could see where it was scheduled, mind you, the email said it was cancelled. When I pressed, after hearing obvious lies, she began to tell me that they could not deliver it because of the pandemic.

When I rebutted that we knew about the pandemic when I placed the order at around noon; as well as, when I spoke to "Kim" at around 6 p.m., she then said, they didn't have the Sprayer.

These people will give you any and every excuse. They don't care how this impacts you emotionally. I am not sick and distraught, as my Aunt will only have one home going and I can't even send flowers in my absence.

This is my first review on the company, but I have vowed to spread the word to every media outlet, every review site, the BBB and the Attorney General. I am even contemplating a law suit, as companies like this never learn until someone takes it to the extreme. I want this customer to suffer like they are making me suffer by their horrible and dishonest business tactics.