Nina K.

I returned a long handle pullout faucet that I purchased thru you. I had the model number of the faucet and found through a search that you may have the part that I needed. I cannot remember how I found the part on your web site ( I believe I called your company - you do not keep records of phone calls) When I received the long handle faucet sprayer it was exactly the same as the one I had on the faucet. I put the handle on and it leaked, I took it off and measured the inside where the water came through and it was about 1/16 inch difference and that was why it was leaking where the two pieces meet to screw in. I had to replace the old faucet because I was no longer spending money looking for the part. Yesterday I went around and around with the women who said it was used and you could not return my money, If it is the pullout that you recommended and it did not work I do not see how that is my problem. I called my plumber to see if he still had the old faucet which he does not. He said that is crazy and the part is going to be thrown away any was.