Thumbnail of user ninaj4

Nina J.

Contributor Level

Total Points
91

1 Review by Nina

HSN
  • HSN

4/19/15

People don't want to be informed on what's going on, they don't want to hear about the background processing of orders and they obviously don't understand retail. The truth is, when you buy something from Walmart, you don't call them 50 times asking them to fix it. You either take it back or you call the manufacturer. Customer service is not your IT guy.

A lot of people complain about quality of products. Okay. Sure. Understandable. But to expect to get a refund back after you've had the product for 6 months to a year is pretty dumb. I've never had problem with HSN, the customer service is more than satisfactory and with all of these bad reviews, it seems like you were either too dumb to listen to whats going on or trying to play the system.

Guess what! Even when you order things from QVC, AMAZON, EBAY, who ever - they also sometimes come from the manufacturer. They ALSO charge a return fee or expect you to return on your own. I don't understand why so many people are so irate with this company and the truth is (just from reading comments on THIS site and others) that people are just plain ignorant and don't want to be educated about whats going on.

If you just ask, Customer service will explain it to you. They don't mind taking the time to educate a customer. I didn't even understand the Credit Card VS. Flex pay and the sweet woman took her time to break everything down for me. Some of you seriously need to get over yourselves. This company may have a few hiccup products, but the service and the company have always gone above and beyond for me.

If you're reading other people's problems with HSN, I hope you can see through them. One person wrote on there that they were getting legal action for a charge that wasn't even on their bank statement anymore. That's because the charge was REMOVED. So dumb.

Service
Value
Shipping
Returns
Quality

Nina Has Earned 11 Votes

Nina J.'s review of HSN earned 11 Very Helpful votes

Nina hasn’t received any thanks yous.

Nina doesn’t have any fans yet.

Nina isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user naleenk
Naleen K. reviewed HSN
7/1/22

I have done my hair transplantation at Coimbatore HSN... staffs are friendly and good caring......

Thumbnail of user johnt3477
JOHN T. reviewed HSN
6/7/22

HSN has a home run with the KitchenHQ line and its affable and ever-so-watchable professional...