I bought my tickets through opodo, and add a 61 euro insurence for flexible flight dates.
When tried to use it, was told i can't. Tried speaking with different costumer server people with same result. Not once was i offered an explanation. When asked they just said that's the way it is
Hi Nimrod,
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.