I called today to the Pottery Barn Kids Vancouver Store to see if they had a piece of furniture. I wanted to make sure they had it because i had to drive 45 minutes to get there.
They assured me they had it in stock (2 of them) and they would hold it for me.
I called them before i left home to assured they had it ready for pick up.
When i arrived the manager (who i talked on the phone for picking up) told me they made a mistake and they didnt have it in stock. That i was welcome to order it online but it would take 3-4 weeks to arrive.
VERY DISSAPOINTED TO SEE they dont care about customers, they didnt even say sorry and i lost almost two hours of my afternoon for nothing.