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Nikolay I.

Contributor Level

Total Points
84

1 Review by Nikolay

  • Banggood

12/9/19

I made an order with two smartphones from Banggood. Fisrt i had to wait almost 1 month for them to even ship my order, then when the package arrived there was only ONE phone inside, not two like i paid for!

I contacted banggood's customer support, they refused to refund or replace the undelivered phone claiming it was lost by the shipping carrier. The package was unopened when it got to me so haw can that be true? I sent them pictures and a video of me opening the package for the first time, but still they don't want to refund the undelivered phone. So i'm just supposed to take the loss!?

Absolutely terrible customer service. AVOID THIS COMPANY. Trust me you'll save yourself a lot of wasted money, time and headaches.

Order: *******

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Katherine L. – Banggood Rep

Dear Nikolay I,

Thank you for choosing Banggood and sorry for any inconvenience caused.

We have received your email on 2019. 12. 9 and we will reply to you soon, could you please check the email? If you have any questions after reading the email, please reply to our email to let us know.

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

Nikolay Has Earned 4 Votes

Nikolay I.'s review of Banggood earned 4 Very Helpful votes

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