Nikki W.

I bought three mobile phone cases from this company. The first was the wrong colour and the second for the wrong model of phone - both my fault. The third was fine and I'm very happy with it. In the meantime I'd returned the other two. Firstly their online returns service that's supposed to give you a returns number wasn't working, then when they said to return it with the order number I did so. Their returns Terms and Conditions say refunds in 2-5 days. 22 days have passed since they confirmed receipt - no refund. Customer services keep saying they're processing it. Now they say that one of them was never received - despite the fact I have an email from them confirming receipt and my own proof of posting. Diabolical! Stay away.