I worked for this company almost ten years. The calls were challenging, fun and engaging, and bonus incentives were pretty nice. Then they got bought out last year and it all went to hell. Calls became deplorable, in volume, and where once upon a time you did great numbers if you were on your game, the call quality deteriorated to the point where it was all random, no matter what you did, if you got a lousy batch of calls you had no chance. In addition, all bonuses were eliminated. After six months of feeling my talents beyond wasted, I finally left.