I posted a recent complaint about Airbnb on their facebook page, not only did they remove it. They sent me a personal message acting like they had good intentions, only to lead me to a dead end like all of their other representatives. My bank will reimburse the funds I recently wasted on an airbnb trip, but my advice to future airbnb users, please read their terms and conditions. If there are any issues with the property you're staying at, document it in videos and photos, because airbnb will not reimburse you in anyway. Their customer service is completely despicable, don't waste your time with them. Contact a lawyer and seek advice before proceeding.