Nikki M.

I recently went back to college and before the semester started I wanted to find a more affordable way to replenish my newly bought printer with ink. My printer had come with starter ink packs but I went ahead and ordered more so I would have it when I needed it.

I had some questions about their product such as the refillable cartridges so I emailed them. I was convinced to buy a refill bundle without the chip resetter because the guy I emailed back and forth with, believe his name was Tom, said the recommended refill kit didnt have a chip resetter and it was easier. I love easy technology so I went for it. I paid around $70 or so for the kit and recieved it with no problems. As time went on I slowly replaced my starter ink cartridges with the refillable ink cartridges I bought. When I got to the last one (yellow) my printer would not read it. I emailed them to ask why it wasn't working when I literally just took it out of the packaging hoping they would tell me how to fix it or worse case scenario replaces just the one cartridge. They told me to try one thing but it didn't work. When I replied it didn't work they sent me a link. The link was to buy a new one from them!

If they truly cared or wanted return customers they could have let me return at least the yellow ink bottle and the yellow ink cartridge to show I had never even used it before that day. See image: Ink in bottle + Ink in cartridge = FULL yellow bottle! Other image is my printer showing a red X indicating and saying that the cartridge cannot be read.

I ordered from this company instead of Amazon because I was trying to support smaller companies and also because they claim to be an all American company. Trying to support the American dream just isn't worth it anymore when companies don't stand behind their product. I will never be ordering anything from them again.

Consider ordering from elsewhere. I found the same products online with warranties for less! This is what I get for paying a little more to assist in helping the little guys.