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I ordered $200 worth of clothes two months ago and I still haven't received them. My packages have been sitting at a location two hours from my house for a week now so they say. I should just drive and pick it up but I shouldn't have to do that. I ordered these clothes to wear for my birthday but they never arrived so I had to spend more money buying a whole nother outfit. Had I known the clothes were coming from Hong Kong I would have never purchased them, I already know that the clothes won't fit because their clothes run small. When they do arrive I'll have to send them back and wait another 6 months for my $200.
Tip for consumers:
Order your stuff 6 months in advance. Order your clothes 3x bigger.
Products used:
Jeans, Shirts and coats.
Nikki M.'s review of Rosegal earned 2 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Nikki,
Thank you for your review.
We are sorry to hear that you have not received your order.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service