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Nikki J.

Contributor Level

Total Points
84

1 Review by Nikki

  • ASOS

4/11/19

I've literally ordered and returned ONE ITEM in the last 1.5 YEARS. I received an email a couple of days ago from ASOS saying that my account has been deactivated because of "ongoing patterns of returns behavior that is against our policy." I was stunned, surprised and completely confused since I've only ordered one thing from them recently. I used the chat option and then received an email from Customer Care' saying that they have made the decision due on the fact that I've made "higher than average number of returns." I emailed them back and asked how can they explain that when I've only ordered and returned ONE item in the last year and a half? I received the same automated response back, but they also added "We will not be providing you with any more details with regards to this as your account has now been deactivated. We reserve the right to close your account." Um. What? I've never been so disappointed with a company and their lack of customer care'. How they even came to that decision over ONE order (that was returned sooner than the return date and was never worn with tags still attached) is beyond me. How they can justify THEIR actions I'll probably never know...

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Nikki J.'s review of ASOS earned 4 Very Helpful votes

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