To much to write but alI I will say I never heard that a customer can't speak to management and told me to call back and try again. Either book directly to the airlines or use orbitz, Priceline and Expedia. CHEAPOAIR IS A JOKE TRUTHFULLY.
The worst customer service. So disgusted, disappointed with there services.
Nikki was trying to get information regarding this reservation and the traveler, we have a strict FAA policy not to provide any information to any one calling who cannot properly provide us the billing details, and the email used. This is for our travelers own protection. She was upset and continued to call and disconnect when she was not allowed any details, or to make changes to the reservation.