Nikita H.

We bought a laptop on the 7/03/2020 we experience problems from the beginning and we returned the laptop same day but the salesman claimed he fixed it while his hired to sell not to be a technician, he sent us home with the laptop and still same problem occured, we kept on going back and forth to same store and he refused to refund untill the 7 th day was up than later he suggested that the laptop be sent for repairs and we were told it will take 21 days to effect repairs later we were informed that we have to pay for repairs which we did on9/12/2020, follow up on repairs resulted numerous excuses with Kuben why repairs are not completed, according to pick n pay policy if customers are not satisfied they are entitled to refund we were not given a refund we were forced by Veeran to continue to wait for a repair for 2 momths follow up with sales man proved unsuccessful and we were referred to Kuben which he was forgetfull with our follow up he managed to finally returned the laptop after we contacted head office which proves futile as well, poor customer service by all employees of Pick n pay, customer service training is urgently required by all employees