They do not care about their tutors and will delete your profile whenever they see fit, without reason or cause. I had a 5 star rating that I acquired after 3 years of tutoring on their site- and one day they just decided to delete it. It is an unreliable source of income, and when you receive income- they take a huge percentage of it- more than any other tutoring site (heytutor, tutors.com). Their customer representatives, Nichole and Darrien, were useless and unhelpful. There are many other better tutoring sites that are more respectful for their tutors and way more reliable!