Niki L.

I received a purse for Christmas 2015, used it for about 8 months before the handles started to fall apart. I took it in to my local Kate Spade store and they said they could fix the handles for free since it was under the one year warranty. I received the bag back a few weeks later, the straps were repaired but they were still the original worn straps. Another 8 months later the straps are falling apart again. I'm unwilling to fix this since I know it will happen again.

I thought a $300 plus purse would last a few years with no problems, but this purse doesn't last as long as a purse that is cheaper than $50! I won't be buying anything from Kate Spade in the future due to the lack of quality.