Nikhil A.

I bought men's lace up shoe from Zara@ 3,990/-. I frequently travel interstate and internationally so I requested delivery in my hometown. A week after the delivery I came back home and found the shoe size is smaller than what they have quoted. All my sandals, slippers and other shoe's are of #9, but Zara's size 9 didn't fit my foot, so I went back to their store in person exchanged it with size 10. I wasn't happy travelling 20+ kilometers to get it exchanged as the store manager preferred I visit the store rather exchanging it at my place of residence whenever it was feasible for him as I had no rush to wear the shoes. Anyhow, got the shoe exchanged, came back home only to find one lace being short of other. I had no intention to go back and forth 40kms to talk about lace. I managed to change it and viewed various videos on YouTube to learn knots that will cover the short lace. The shoe appeared to be good and people at home really appreciated my choice. Considering that I thought of purchasing another pair only to find out that the prices were slashed to 1,990/- as the product was now put on sale. A week after that I had to travel internationally so thought this would be a good time to take new pair of shoes so it gives me confidence that they won't break/tear out. On the contrary, the shoe lace started to loosen it's grip, the material on the top got holes, color faded and spots all around the top/front of the shoe. The sole is however un impacted. When approached Zara customer service, initial request was to send pictures, later a call got to me saying it's user fault we don't think our quality standards are poor. We can't replace the item. How is that possible that after a months use, the shoe gets worn out? The customer service says it's the usage of a person. So do they think we put on shoes and play rugby or football with them in offices? Really disappointing to see such a big brand like zara to provide such a cheap service. If all you want is to steal money from others, I better suggest tell your CEO or top officials to beg instead of providing cheap quality, lower standard materials to customers. We'll be more happy donating than being robbed. If the product is not being replaced in a weeks time, they sure are going to get a legal notice from my end as I've seen so many complaints now, I call upon everyone to file a class action so once in for all either the management agrees to our complaints or the judicial system shall close out their business for good so that there are no future white & blue collar robbery's of this sort.