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Terrible, Terrible, Terrible! Ordered our crib and Glider and received an email stating they could not keep their delivery date promised! When attempting to call back in knowing status of possible expedite, Cristal, the person answering, stated she did not know anything about furniture and could only transfer the call and did not have the furniture contact number in WPB, Florida. The glider was custom ordered and they were giving me a hard time about returning that too! The Crib is back ordered for 2-3 more months despite the fact i went in and ordered it in early February! I had to change the crib style, one I never liked in the first place. Just awful. Why would they market and promise products they cannot commit!
Tip for consumers:
Stay away from purchasing items you will need on a give date. Customer service numbers very poor too. No one call tell you any definitive.
Products used:
this is a baby furniture store who promises products to later send emails saying they are out of stock or in back order and cannot deliver for up to months after the two months that already passed.
Nikey Y.'s review of Pottery Barn Kids earned a Very Helpful vote
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I will never order from Pottery Barn Kids again. I placed a fairly large order for furniture in...
This company has the worst customer service I have ever experienced in my life. Ongoing issues...
