Nik B.

So, I placed an order from Net A Porter. The first delivery attempt was unsuccessful. I called the number on the UPS ticket and asked if they had any idea when the next delivery attempt would be... Unfortunately I would not be home to accept the package on that day. I asked if they could leave the package at the warehouse for me to retrieve it there. I was informed that I had to contact NAP due to their "signature" requirement upon delivery. So I then reached out to NAP explaining to the customer service rep that I would not be available to sign on the next delivery attempt. The rep said that if I was NOT available then I could have my package re-directed... GREAT! So I gave the rep my sister's information to have it delivered to her home... I know she'll be there to sign for it because she works from home. The next day I received an email stating that my sister's address did not meet their "re-direct" criteria. I then called NAP explaining everything she asked if I wanted to try ANOTHER "re-direct" address. I asked her what was the criteria you must meet for the re-direct... AND SHE COULD NOT EXPLAIN! So WHY would I give ANOTHER address just to WAIT for ANOTHER DENIED EMAIL! I asked the rep can my package just STAY at the UPS location and I'll just pick it up myself. Would you believe I was told NO! So to sum this up I placed an order from NAP my money was dedicated IMMEDIATELY... the first delivery attempt was unsuccessful... I asked if I could sign for my PAID merchandise at the UPS store and I was told NO it must be delivered and signed for. Well what is the difference if I sign at home or sign at the UPS store?! IT WOULD STILL BE ME SIGNING FOR MY PACKAGE! I WILL NEVER ORDER FROM THEM AGAIN!