I booked a flight in June for my daughter to go to Bali. With Covid 19 about, she was unable to travel. Tried calling them but you're unable to leave a message, so have emailed them several times but got no response. I've now filled out their Covid19 form for a refund request and surprise surprise, no confirmation email to say they've received the form. I would definitely avoid them, just based on their lack of customer service. It's not nice being left in the dark not knowing where you stand.