Nigel C.

Their systems mean that you have no way of telling what you will actually pay. Our initial quote for rental was 3572 for 2 weeks and when we came to pay this had gone up to 4078 and this was their service charge, We said no way property wasn't worth that and wouldn't have booked if we had known beforehand, I called them up 7 times to get the refund of their service fee which they took. Each time I was told in your account this evening and no funds. Eventually I sent solicitors letter and they finally paid. They never do anything they say they will and absolutely never contact customers when they have to refund. Terrible business model and the property owners are even more vociferous! Do not touch them with a bargepole!