Member since November 2016
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I acquired two tickets to the recent Paul Simon concert at the Royal Albert Hall. At 75 its not all the likely he will tour again and I last saw him at the same venue showcasing the Graceland Album, in the mid 1980's.
This time we wanted the best seats we could get and paid over £500 to Seatwave for two £75 face value seats - ok thats the deal so fair enough.
We then booked over night accommodation and train fares up from Cornwall where we live...
So far so good - all went well and we gained access to the venue no problem...but there was a problem when we were directed to our great seats...some one else was sitting in these.
To cut a long story short we were simply kicked out - the event was completely booked and that was...well that!
Seatwave apologised and gave us our money back - this still left me over £500 out of pocket for the trip and accommodation, food etc...plus...a serious case of sadness and disappointment.
Seatwave do not seem the carry out effective checks on the tickets they are buying in from third parties and as result, although they presumably get quite a few duds, this must be a % play for them - while for us - its was a financial and personal disaster.
There is no doubt that if we had appreciated the risks in this scam ridden world we would have thought at least twice before taking the plunge.
Seatwave need to post very prominently the risks they are encouraging their buyers to take - before the sale actually takes place!
We have pointed all this out to Seatwave but all they did was pay back the ticket money with no further comment.
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