The car was listed briefly a couple of days but had to remove it as I ultimately never won the car auction (back in January).
Upon contacting support, they refused to issue a refund, or even change the car advert to the vehicle I actually own.
In essence, I made a card payment of £50, and they provided absolutely nothing, just keeping the money! They couldn't care less about customer service during lockdown either, completely opportunistic behaviour.
Laughable and atrocious policy - I'm simply shocked a company of this size would seek to retain money in such a deceitful and dirty manner. Have filed a complaint with the Ombudsman.