I tried to contact them in every way, they subscribed me to an unsolicited subscription (via a pre-entered check from the system that confirmed my willingness to update my subscription) and despite having canceled the subscription and tried to contact them (via chat, via email) before the payment was accepted, they waited until the payment was confirmed and they told me that they could not refund the subscription money. Ridiculous
Nicolo, something doesn't sound right. Did you contact Epoch support or the support of the online merchant? Our 24/7/364 support is always available. -- Additionally, you could have canceled your subscription any time (even immediately after purchase) by using the online cancellation form. The link to these services was included on the receipt sent to your email address at the moment of purchase. If you'd like to find out more, you can see your account details or contact customer support here: https://epoch.com