Nicolle M.

I called to talk to Customer Service because even though I didn't want to deal with shipping a headboard and clearly wrote "local pick up" on my ad, I was invoiced $153 for shipping from UPS for agreeing to sell to someone out of state if she made the arrangements. I talked to some guy in Customer Service for 15 minutes who wasted my time by making me repeat myself and had absolutely no advise for me. I kept asking for a supervisor and he kept putting me on hold and then saying the same thing. I realize this was UPS' fault and I will probably have to deal with them to fix it, but my first thought was to call Ebay since I sold it on there. I thought maybe they had seen this happen before and would have some suggestions. All this guy did was infuriate me more. Terrible customer service, if you can even call it that.