Nicole U.

BUYER BEWARE! I placed a time sensitive, wedding-related order for custom stamps on 8/1/17. The production time promised was 2-3 days and an additional 4-7 days shipping. It has now been 15 days and my order status still says it's in production with no further update. I ordered from this company back in April and received my order on the 4th day, no issues, and we were very happy with the product we received. But something changed with their company between then and now. As of today, the promised delivery timeframe in my order details has all of the sudden been removed by the company. I contacted customer service a few days ago via e-mail inquiring about the status of my order and they "could not give me a production or delivery ETA at this time." Today I gave them a call and was put on hold for 30 minutes before reaching a customer service rep. The guy took me in circles, telling me he could not give me an ETA but "rest assured" he has bumped my order up in priority and upgraded my shipping. But the more questions I asked and the deeper I dug for answers, the more he stuttered and got flustered. At one point he let it slip that their printers were broken. I asked him for a partial refund for the trouble since he admitted it was their fault and while I was on hold once more, I decided to do an Internet search. Low and behold, lots of new negative reviews have been popping up within the past couple weeks and even more within the past day or two. Everyone's problem is the same - they have not received their orders and have been given various excuses such as printers being broken, their company moving facilities, and running out of materials, items being out of stock, etc. I verified that the company did indeed move locations in recent months and I'm not sure what the problem is, but they obviously cannot produce the orders customers are placing for whatever reason and they are continuing to lie to their customers! Why not list a longer/delayed production time on their website? Why not shut down temporarily until they solve whatever issues are going on there? They are clearly trying to milk unsuspecting customers of their money to keep themselves in business. TERRIBLE! DO NOT ORDER FROM THIS COMPANY, STAY FAR FAR AWAY! They should and probably will go out of business soon because of this. I contacted my credit card company today for a full refund. I will not be giving this company any more of my time or money, they are crooks!