Nicole T.

If I could give it zero stars i would. I had been in contact with customer service via Instagram (they don't have a phone number) because I placed an order over 2 weeks ago. After the 21st, I stopped recieving shipping notifications. Customer service kept telling me to allow one more day, one more week, etc. Finally yesterday I contacted them a 4th time and they replied saying my order had been refunded. I did not ask for a refund. I just wanted to know the status of my order, I didn't mind waiting. They replied that apparently my package had been lost. If that was the case, I'm sure USPS would have been in contact with me. They said my money would be back in my account by the 7th. Hate to say it but I'm doubting I'll even be refunded. Truly disappointed with this company. I knew their sales were too good to be true. And their customer service dept. was completely illiterate, clearly from a place that does not speak English, even though apparently this company is UK based. I don't know what happened to this company it used to be great but now it is a scam.