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Nicole T.

Contributor Level

Total Points
84

1 Review by Nicole

  • Backcountry

11/14/17

I dont normally write reviews, especially negative ones. I myself am a small business owner and I know how people love to just blast service industry companies online but I seriously had a horrible experience with backcountry. I ordered boots on amazon that came from them, never having ordered from them before I was not aware of their terrible customer service rating. The wrong boots arrived, when I contacted them they blamed amazon, ok, amazon gets it wrong I gave them that. So I ordered again and again the wrong boot came, now its getting late in the season and all the boots in my size are disappearing. So I call this time and am told the boot I was trying to get doesnt exist anymore. I switch styles and spend more money, crossing my fingers that the correct boot arrives. Nope, wrong boot for the third time, again I call and a nice gentleman finds the boot I was trying to order tells me there is one left in my size and he is shipping it to me. Even more hopeful this time because I talked to a person who understood the boot I was wanting etc, feeling confident. Got box opened and wrong boot, its the same boot that I got last time. Now we are on boot number 4, again I call and speak to another man who chastises me for ordering shoes online, rude, and then tells me the boot I wanted is all sold out. Perfect, so now the only boot left in my size is this one I didnt want in the first place. I ask for a discount, he puts me on hold for a long time comes back on and asks how 10% is I say not enough and he says thats what they can offer. Big deal a whole $13 off my boots for getting shipped the wrong one FOUR times. There is clearly a disconnect between the warehouse and their POS/catalogue system and obvious $#*!ty customer service. So like I said in the title just move on go to another site dont bother with backcountry

Nicole Has Earned 4 Votes

Nicole T.'s review of Backcountry earned 4 Very Helpful votes

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