I received my sweatshirt and upon opening the package I immediately saw that there was a small, red dot on the front. I look like maybe it was from a red sharpie. I contacted customer service and in less than an hour, I received a reply. They immediately offered to replace the sweatshirt. As an added bonus, they requested that I donate the defective one. So not only are they a stellar company, but good humans to boot! I was so pleased with how they handled the issue, that I went on and placed another order for a T-shirt my son had requested! Thanks!