Ordered a National Parks Map for a friend as a Christmas gift on 11/29. It arrived 12/10 damaged (it was rolled up in a cardboard box that came torn and smashed). I took photos and emailed them to let them know and they said they would send a replacement. Three days later, they sent me a return label and said they would send my replacement once they received the return. So I immediately shipped it back. I emailed on 12/20 asking where my replacement was and noting that I needed it in time for Christmas. They assured me I would receive it on time. It never showed up. I emailed them on 1/5 to let them know, and they said it was returned to them because they incorrectly input my shipping address. They refunded me for the cost of the item, less shipping ($13.95). I am now fighting with them to get shipping refunded back to me since it was not my fault that the item was damaged or that I never received my replacement. So disappointing, and I will never order from them again.