NICOLE S.

M only giving 1 star as I have to pick a star in order to post. I am very disappointed in the customer service I received today at Belk. My one and only reason for going there today was, my shoe broke and I desperately needed shoes prior to my meeting this afternoon. I was in the department for about 20 minutes before my friend went to grab someone to help us. Once she did I by the sales associate that she just got there and this is not her department. " they just threw me in this department."

When I had asked for my size, it seemed as if I was putting her out. By the end, I chose 2 pair of shoes and asked her to call customer service to get my card number as I don't normally keep my card on me. She was unable to locate it by my phone number, then that is when the sales assistant called customer service where they were able to pull my account by the number.

They charged my card, once I realized that the ones she charged to my card were the incorrect shoes. I asked them not to return on my card as I was almost at my limit from spending too much smile emoticon at their stores.

They ended up returning the shoes on my card and telling me my card cannot be charged as its over the limit. REALLY? I mean really I just told you this. I have several CC's however I wanted my Belk rewards.

During this time the sales associate told me over and over again she does not work in that department and that she just got there. Constant excuses and the whole experience was stressful. Needless to say I was late to my meeting, this never happens. I had no choice I needed a pair of shoes.
I wasted an hour and 20 minutes of my life that I will never get. I am strongly thinking of cancelling my card and going else where for my needs.
Not one apology