Nicole r.

Zenmarket is a very sneaky and deceiving company, and I am extremely disappointed with them. I assembled a very expensive shipment with them that included one small bag of candy. When packaging the parcel on their website, there was absolutely no mention ANYWHERE on the shipping page that said I could not ship food through courier services. The system let me pay for shipping with courier service and I had no issue. I later get an email saying that shipping food is not allowed, and I would have to pay 1000 yen to repackage and reship my item without the candy. Why wait until AFTER I pay and assemble my package to tell me it wasn't allowed? Why would your system allow someone to purchase shipping through courier with food in the package, knowing that it isn't allowed? The rule about the food is only mentioned once in their website, in a very hidden help section. Avoid this sneaky company at all costs.