Nicole P.

Horrible. I had no clue the seller was from China but I ordered my mom a personalized bracelet of our beloved 19 year old cat who passed away at 19 years old. I ordered this WAY in advance so I knew I would get it for Christmas even though it was coming from China. Fast forward a week before Christmas. I emailed them and a few days before Christmas they said, "It's on it's way." Great. Fast forward after the New Year and I kindly write that since I did not get this Christmas gift before Christmas I no longer need it (my mom lives 1,000 miles from me), can I please get a refund. Two days later, "It's on it's way." Me."That's nice, but I needed it for Christmas. I ordered it a month and a half before Christmas. It is now 12 days AFTER the New Year. Please refund me my money or I need to dispute this with my bank." That night, their response, "It is on it's way. It's not our fault that Holiday mail is slow. We will not refund you your money. I hope you understand." Ridiculous! Called my bank and disputed the charge. WHY must I pay for an item I didn't get in time after ordering a month and a half before a Holiday? Let alone an item I NEVER got? Very unprofessional. Do not order from Mypets. Also, when I did buy this item... they charged me an extra few dollars or so then what I paid. I did not like this.