Nicole N.

This company is awful and I do not recommend wasting any of your time on them.

My review will talk about their terrible customer service, poor quality products, and their misguided reviews. I wrote a review on how terrible their product was and they deleted my review 1 day later.

I placed an order for a bong that was a Christmas gift. Shipping time was normal, no issues there. The bong I received was damaged with a chunk taken out of it. It looked like it was shipped like this as the box it was shipped in was in normal condition. However, regardless of this, the bong looked like junk anyways.

I tried calling the company during normal business hours. No one picked up and there was as no way to leave a message. I had to email them 3 times in the matter of like 4-5 days to receive a response.

They said they would send me a replacement. I was fine with this, but then a week later I did not receive my package or any shipment information. So I followed up with them again to find out the item was now out of stock. It would have been nice if someone let me know this, but no, I had to follow up with them again.

They gave me a refund for the item. I had to contact them again because they did not refund my shipping costs. They did refund my shipping costs and apologize for this ordeal. They offered me a $20 credit for another bong and recommend a couple to select. So I selected one and the next day they sent me an email they next day saying that bong was out of stock and they would instead give me a 20% coupon.

I was very angry about this and told them no, I will never shop from this company ever again. They replied with sorry you feel mistreated.

This company is a joke. I had to talk to them for weeks and they still couldnt get it right. The bong they sent me was junk, regardless of if it was damaged or not. They delete bad reviews on their products. I recommend that everyone stay away from this company.