I received only 1/2 of my order. Three weeks later, I've not received the wood bars for the other 1/2 of my order, but not the canvases. I just called their customer service number and a foreign person answered with a "hello," and then hung up on me when I said I was calling about my canvas order. Funny. Every other time I've tried calling, I get a very english sounding woman's voice on the message that plays. I've written very clear emails and have resent my pictures as their request, but still haven't received my two missing canvases. Either they're not too smart, or they can't read english very well. Don't order from this company.