I ordered this product in May 2014 and it was debited to my credit card. It is now November 2014 and have still not received the product (Tasmania, Australia). I have emailed numerous times and no answer. I have tried calling and spoke to Ellen in July 14 who said that they would re-ship it. Still no product. I have raised a dispute with my credit card company. I think they are SCAMMERS. DO NOT BUY THIS PRODUCT! VERY POOR CUSTOMER SERVICE.