Nicole F.

Their website claims "Free First Delivery" so I signed up. I did my shopping, and when I went to my cart, it said "Free First Delivery" It said nothing about a minimum anywhere I could see, nor did it ask me to add to my cart to qualify. I checked out, with the price reflecting the free delivery.
After that, I signed up for an Instacart express 14 day trial. I did see that Instacart Express has a $35 minimum for free delivery, but there was nothing indicating that for the "Free First Delivery".
Then they surreptitiously tacked on a $9.99 delivery fee, which I only saw when I opened the confirmation email and checked my order status.
Complete bait and switch.
When I called to find out why, they said it was because I was below the $35 minimum, but couldn't tell me where a $35 minimum is disclosed. I asked to cancel the order, and they instead deactivated my entire account, so then I had to make a new one, with a new email address, but can't re-sign up for the express trial, because it was already applied to the account they deactivated, and there is nothing they can do.
Then I find out they are playing games with worker pay.
They are liars and cheats to both their customers and their workers.
I hope they have a good competitor soon, because I will not use them again.