nicole f.

So I thoroughly went through this site before ordering, even emailed them specifically asking about return policy- they just referred me back to the site. Thought I had it all down. The 30% restocking fee should be UP FRONT on the website. I am in the wedding industry ( photographer) and thats the first thing on my contract. The deposit is nonrefundable. They hide this tidbit of info way past reading on the website. The dress they mailed me was not what was pictured on the site. It wasn't lace on the top, it was some weird sewn back and forth pattern to make it look like lace. I got professionally measured - as someone on their site said worked well for them. The dress came- not when requested. I specially called the delivery company and asked it to be delivered on Friday ( I was out of town) and they left it on my porch wed morning. The dress didn't fit. Usually an A line dress is flattering on most figures. I am 5'5" and a size 8, wedding dresses are a totally different sizing so I ordered a 12 as per my measurements. The dress barley zippered and then the top "lace" part was huge. The A line stuck out after the bust line and made me look wide- ok so its ugly. I should have known. So I go to return it. Not only do I have to pay for shipping again and that god awful 30% restocking fee. They are charging me for the shipping the first time- that I was charged for. And then this was in the email they sent me

" 1 Reorder. If you keep the dress without return and reorder online, you are gifted a $20 dollar-off discount coupon towards your next order. If you are using this service, we will also apply free rush order service to get the new order shipped out in 10 days. It will save time and cost for you, and we sincerely hope you'll consider this solution.

Regarding the high international delivery expense and the loss incurred of the return, we sincerely recommend you to consider keeping the dress or thinking of reselling the it online such as http://www.recycledbride.com/sell

This is why I EMAILED THEM IN THE FIRST PLACE AND GOT NO REAL RESPONSE! I will only be refunded 1/2 the price of the dress after being nickel-ed and dimed to death with the return. Lots of other sites include the return cause your purchasing something ONLINE that you can't try on.

Wishing I saw these reviews before purchasing. A MAJORITY of them are bad. Meanwhile they don't put any real reviews on their site. Going to try and get my CC company to only refund a partial for being lied to.