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Nicole C.

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Experience: Clothing & Fashion, Shopping

Member since February 2021

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1 Review by Nicole


I ordered 3 items on Feb 1st paid more for express shipping then my actual order. I wanted items for v day well it's Feb 15th still haven't got my items express shipping was over 50 bucks and said 2 to 7 days. It's been 14. They gave me a tracking number but when I put number in to track it says invalid number. I called customer service they were very unprofessional there was a lot of loud music n noise in background. The guy told me 3 story's in the 7 min conversation about why my tracking number says invalid and why my items haven't been delivered. I've called 3 times same story each time. So I reported to my bank and they reverse payment. NY ADVICE DOBT ORDER ITS A SCAM

rosegal r. – Rosegal Rep

Dear Nicole,
Thank you for your review.
We are sorry to hear that you have not received your order.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
We at ROSEGALoffer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.rosegal.com/shipping/
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.rosegal.com/terms/
Would you mind giving us your order number?
We will check it for you and offer a solution.
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

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