Nicole B.

Stubhub stole more than $300 from me. I sold 1 ticket through Stubhub for a Twenty One Pilots concert at Amalie Arena and the buyer accused me of an invalid ticket the day of the concert date. So then I get contacted by Matt through claim support and get charged $300 when the ticket was only worth $100?! I also 100% can ASSURE that it was a valid ticket. I bought it straight from Ticketmaster and I provided my confirmation receipt for it. StubHub's system is extremely faulty. Matt from claim support said that I needed to provide documentation to get my money back. But the only documentation they accept for this is a "full scan report" from the venue. THIS is a complete scam by Stubhub because they know that venues are not allowed to give that kind of information to a third party they do not affiliate with. I was a loyal customer to Stubhub and now I am pissed and hurt. They don't care about a customer's actual situation. Matt from claim support saw me try my hardest to solve this situation and he did NOT care that I had clearly been robbed more than $300 even though I had done everything right. In the end, StubHub only gave me back $89. I'm a broke college student with a part-time job and I can't afford this, I wish I could if not I wouldn't work my $#*! off every day. An inconsiderate company that cheats and I will never do business with them ever again.