Nicolas R.

I already published some reviews on Trust Pilot after a second, extremely bad experience with Expansys. Let me summarize below the overall experience.

2014: I purchase Note 2. The device suffered from the infamous SDS due to a chip malfunction Samsung knew about. My device stopped working after a few month, just after Expansys's three month-warranty. As a result my device was unusable and the seller just told me to go away... Wonderful service right...

Well a couple of weeks ago I dropped My S10. Display broken. Repair seemed expensive so I decided to pull the trigger on a S21 Ultra. Google pointed me to Expansys. I thought to myself that there had been lots of water under the bridge and maybe, as they were still in business, I could give them another chance.

The model I wanted was makred as "in stock", 7 pieces to be precise. I placed my order...

Pays pass but it's still marked as "not shipped" in my order status... I decide to email them and ask. I am then told that the order is "in process of fulfilment" and that a tracking number would be given when shipped. After a second email I'm told the phone would be shipped in about 4 to 5 days. To this email I asked why it was not shipped right away as it was in stock. And the the massive lies and other BS starts.

First attempt from Expansys to explain things: It's the supplier fault as they input number on the system that reflects on the website... Yeah right. So it either means they don't check what they receive or they simply lie about available stocks to generate orders. Easy for you to know the later is the real reason.

I ask them to confirm the ETA as I'm about to leave the country for three weeks and need the phone before my departure. All these emails have been ignored by Expansys. I only received the automated reply that my ticket will be answered soon.

So I post a bad review on Trust Pilots and within minutes I get a reply on my review AND another email from a different person from Expansys. The person said my phone would be shipped early next week (it's Friday).
I'm still not happy as I don't have any ETA so I ask them to cancel the order if they can't guarantee I get it in time.

What happened next was fantastic. I received another automated email saying that my parcel had been shipped with "(tracking Number)". Yes you're read right they "forgot" to put the tracking number in the email. There was a link though but it lead to a 404 page. Then on my order page I found a Tracking for Yamato mail. Either on the tracking link given by Expansys and the one given by Yamato, the number didn't exist. I knew it was a fake number because you see, once shipped, Expansys will charge you cancellation fees. So when I asked for a cancellation, they quickly made a fake shipping order, with a fake tracking number so they could then claim a cancellation fee.

As subsequent lies in another email after yet another very bad review online (as it is obviously the only way to get their attention) I was told that due to the system (always the system) the tracking would only show after a few days... See, I run an export business myself and work with many transporters. I know how this works...

So I demand an immediate refund and cancellation. To this I'm told that the parcel would be "recalled". Yeah right, they probably asked the plane to turn around?

Another email would tell me they were sorry about the error caused by the system... That poor system, wouldn't be in his shoes...

Finally they sent me a document that looked quite fake too about a the refund. To this day I haven't seen my money.

Draw your own conclusions but to save yourself the trouble, simply avoid Expansys. I'm personally not sure if they're crooks or not but what I know for sure is that their service it terrible, the lie a lot and have excuses for everything but they definitely can't fix any problem nor deliver proper service.

They also state in their policies that all items are opened and tested, which means you will never received a properly factory sealed item from Expansys. Given all the lies I already showed and the obvious trust issue with this company, it is impossible to know for sure they will deliver a real and/or brand new item to you. Keep that in mind as well...