Having previously ordered twice from this site I had a good experience so decided to order again. Even though I used the same details for my two previous orders they put my order on hold pending verification of my address and phone number. I provided them with this and my order was still on hold. Rang long distance from Dublin Ireland only to be greeted by a rude lady who had no interest in resolving my issue telling me to reply via email. I explained to her I had emailed three times she told me that it was the holiday season and they were busy. I emailed them again and got an email back asking for a copy of the front and back of my card, my ID and AND this is were it gets ridiculous a copy of my current bank statement? I have never ever been asked for this in my life. What is going on with this company and why is trading standards not getting involved.