Nicola J.

I wish I had read some of these reviews before I embarked on ordering from this organisation, and I use that term loosely. I am in the process of trying to return a dress, which whilst it is well made, is not flattering so I would not wear it. I have explained to their customer services - by the way this is virtual, all done by e mail, using codes that are assigned etc etc, but now they want me to send pictures - why? I have refused. So far I have spent the best part of 2 hours on getting this sorted and I am still no further on in getting my money back. All I want is the return address and a refund. I guess this is how they make money, hoping that we give up, given that the dresses are so cheap it almost becomes more expensive in time and postage than the dress was worth. Seriously - don't bother ordering from them, you can do much better elsewhere. I have told them if I don't hear from them in the next few hours with a return address AND the promise of a full refund I am reporting them to the Customer Ombudsman. BEWARE. Ps, they also wanted me to complete a survey monkey for them to improve their customer service - priceless