I have been with GotShop for just over a year and overall am pleased with the service. They have had problems with websites but i understand that they're a new business and very much learning on the job. There have been outages to the website over the summer but I received a free year as compensation which I thought was very fair but of course I would rather the site be working all the time. I am writing this review now as their newly launched and revamped site has been up and running for a bout a month and is really easy to use. I was surprised how straight forward adding products wer as the older versions of the site were a bit labour intensive. It's very pretty too. I am happy yo be part of something that is new and is British and is for crafters. Their Facebook presence is quite big so there is also a good community of crafters helping each other which is why I like GotShop that extra bit more than some similar sites like Etsy which is too big, imo.