Nicola H.

I worked there 2 years from 2016to 2018 on the Bupa contract and if yoyr contracted for 35 there were supossed to be so mamy high weeks where you worked 42 and so many low week which would be 28 then so many regular 35 hour weeks. It got to the stage you were doing more 42 hour weeks than anything. They could take it upon themselves to change what you were working that week because thats what thr client wanted. Usuallynthis would mean more hours. If calls ran over your break which your not paid for anyway. They dont oay you if your call runs over. I had numerous occassions where i finished at 5.30 and was still on the call at 6.30 your toilet break cant exceed more than 2 mins. Unless you have had special permission from HR for higher which i did because of a medical comdition. This sometimes meant running over that time which i couldnt help. I went down to 30 hours and between the high weeks and low weeks i rarely did less than 35. Most times when i had a day iff booked just to meet my weekly shift allowance. I had to work some of my day off. Bupa close Christmas day and boxing day which means sensee are closed but because they dont inckude those days are part of your hours for that week you then had to squeeze yoyr full weekly hours into 3 or 4 days remaining that week which meant working 12 hour shifts every day and fir someone. Disabled thats not good. If you were not on the ball getting your shifts in then you could end up with big gaps throughout the day but you couldnt. Go amywhere bevause you had to be back in. Time to work again. The worst thing was if a customer got angry at you b3vause they didnt like the fact you were folloing protocall amd shouted at you and demanded to speak to a manager even if you were still polite management made you take the wrap for the customer getting angry and threatened your job if it happened again which then made you scared to take calls incase someone got angry at you again even if you hadnt done anything wrong because you were the one that had to take the blame. So its good to start with and they make everything seem great until you get there. People being promoted to team leaders that were there less time than yourselve but it was because they became friendly with the main account manager even if someone had been there longer and was maybe already a deputy team leader before that person started. If you had to go off for a time for example to have a baby. If you came back they made you go through training again and you lost the position you were in before you left