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Nicola E.

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1 Review by Nicola

Forever21

  • Forever21

“Terrible Return/Exchange Policy”
11/8/17

I bought some shoes from a Forever 21 store and got home and realized I should have gotten the next size down. I went to a different F21 store to exchange them and it turns out that store doesnt have shoes. I asked for a promo code for free shipping so I could buy them online, but no such luck. A) Why the heck do their stores not carry shoes? And B) Shouldn't I get free shipping automatically? Or be able to order them in-store and have them sent to me? I know Old Navy has a policy like that. Terrible customer experience.

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