If you do need to contact Uber... and you WILL, be prepared for mind boggling, head banging on the wall, amazingly superior INCOMPETENCE. You can ask a super detailed question 20 different ways and get copy pasted replies, sometimes identical ones, over and over again. Usually I crack by the 10th email and threaten to go on social media before someone who can read and pay attention properly actually shows some interest in looking into the inquiry like a normal intelligent adult. The rest of the time Im convinced its just a group of monkeys pressing buttons in exchange for treats.